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Your account allows you to host your website, store incoming and outgoing mail, create and
manage databases. These tasks require disk space on the hosting servers.
Your control panel allows you to monitor and manage your disk space usage. This document covers
the following disk space management issues:
Summary Disk Usage
If your hosting plan is configured with the Disk Usage resource,
you will see a Disk Usage bar
on your Quick Access page:
It shows how much FTP (web), mail and DB disk space all together you are using of your Disk Usage limit.
It shows:
a) the Last Day's Usage
- every 24 hours all servers (web, mail, MySQL, etc.) are scanned, and all used disk space is summarized
to make your Summary Disk Usage for the last day;
b) the Average Usage
for the current disk usage cycle (one month length regardless of your billing period) of your
Disk Usage Limit
- for billing purposes, the system also monitors your average disk usage for the disk usage cycle.
From the beginning of this cycle, summary readings of each daily scan are added up, and the cumulative amount
is divided by the number of days elapsed since the cycle starting date.
Disk Usage Limit doesn't stop you from using more disk space.
But if you go over it, you will be charged overlimit fee for it.
Keep in mind that your hosting plan might be configured to suspend your account if you reach/exceed your Disk Usage Limit.
Before suspension, you would be usually notified by e-mail of approaching your limit.
However, you can change your Disk Usage limit, in this case:
1. Your current disk usage cycle is closed.
2. You are refunded recurrent fee for the days remaining to the end of the disk usage cycle.
3. Your disk usage limit is prorated to the days elapsed from the beginning of the disk usage cycle. And if your average disk usage is more than this, you are charged extra fee for the overlimit.
4. A new disk usage cycle is opened.
5. If you are increasing your disk usage limit, you will usually pay recurrent fee for the increased amount,
which is usually less than extra/usage fee.
* Your hosting plan can prevent you from setting very high Disk Usage limit.
FTP or Disk Quota
If your hosting plan is configured without Disk Usage resource, you will see a Disk Quota bar
on your Quick Access page:
If your hosting plan is configured with Disk Usage resource,
Disk Quota statistics can be found in your FTP manager:
Every 24 hours the system scans your home FTP directory to see how much web disk is used under your account.
It shows how much FTP disk space you are using out of your Disk Quota.
When you reach your Disk Limit, the system will not let you upload anything into your FTP home directory.
You cannot store more MBs than your Disk Quota allows.
Keep in mind that your hosting plan may be configured to suspend your account when you reach your Disk Quota.
To change FTP disk quota:
1. Go to FTP/User Account.
2. Click the Change icon in the Quota entry.
3. Enter new quota (in MBs).
When changing Disk Quota:
1. You are refunded recurrent fee for the remaining days of your billing period
(in case at the beginning of the billing period you prepaid for the difference between your
current disk quota and free MBs allocated with your plan).
2. You are charged recurrent fee prorated to the period remaining to the end of your billing period
for the difference between plan's free and new quota MBs.
* Note: Keep in mind that your hosting plan may be configured to prevent you from setting very high Disk Quota.
Mailbox Quota
For each of your mailboxes you get some default amount of disk space for storing incoming and outgoing mail.
Load statistics for each of your mailbox can be found in the Properties section for every individual mailbox:
It shows how much disk space you are using out of your mailbox quota.
You can't store more MBs than your mailbox quota allows.
To change mailbox quota:
1. Go to
Mail Info
.
2. Click the mailbox in the Object section that you want to change quota for.
3. Click the Change icon in the Quota entry, Mailbox properties section.
4. Enter new quota (in MBs).
When changing mailbox quota:
1. You are refunded recurrent fee for the remaining days of your billing period
(in case at the beginning of the billing period you prepaid for the difference between your
current mailbox quota and free MBs allocated with your plan).
2. You are charged recurrent fee prorated to the period remaining to the end of your billing period for the difference between plan's free and new quota MBs.
* Note: Keep in mind that your hosting plan may be configured to prevent you from setting very high mailbox quota.
Database Quota
For each of your data bases you get some default amount of disk space for storing data. Load statistics for
each of your DBs can be found in the individual DB settings screen:
It shows how much disk space you are using out of this DB quota.
DB Quota doesn't stop you from using more disk space, except for the MS SQL DB.
But if you go over it, you will be charged extra fee for excess.
To change DB quota:
1. Go to
Databases ->MySQL / PGSQL / MSSQL
2. Click the Edit icon next to the database that you want to change quota for.
3. Click the Change icon in the Quota entry.
4. Enter new quota (in MBs).
When changing db quota:
1. You are refunded recurrent fee for the remaining days of your billing period
(in case at the beginning of the billing period you prepaid for the difference between your
current db quota and free MBs allocated with your plan).
2.
- for MySQL and PostgreSQL: Your DB quota is prorated to the days
elapsed from the beginning of the billing period.
And if your DB usage is more than this, you are charged extra fee for the overlimit.
- for MSSQL: You are charged recurrent fee prorated to the period remaining to the end
of your billing period for the difference between plan's free and new quota MBs.
This would be usually less than payments for overlimit usage.
* Note: Keep in mind that your hosting plan may be configured to prevent you from setting very high db quota.
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